Thank you for shopping at PuspaMart. We are committed to ensuring customer satisfaction. This policy explains the conditions for returns, refunds, and exchanges.

Return Eligibility
You may request a return if:

  • The product is damaged, defective, or incorrect upon delivery
  • The request is made within 3 days of receiving the product
  • The item is unused and in its original packaging
  • Proof of purchase (order number or invoice) is provided

Non-Returnable Items
Returns are not accepted for:

  • Used or customer-damaged products
  • Change of mind after purchase
  • Items without original packaging or missing accessories
  • Clearance or special discount items (if mentioned)

Return Process
To request a return:

  1. Contact our support team with your order number
  2. Provide clear photo or video proof of the issue
  3. Wait for return approval and instructions

Items sent without prior approval may not be accepted.

Refund Policy
Once we receive and inspect the returned item:

  • Approved refunds are processed within 7–10 business days
  • Refunds are issued via the original payment method or as store credit
  • Delivery charges are non-refundable unless the error was from PuspaMart

Exchange Policy
We only replace items if they are defective, damaged, or incorrect, subject to stock availability.

Order Cancellation
Orders can be canceled before shipment. Once shipped, cancellation is not possible.

Contact Us
For return or refund requests:
Email: info@puspamart.com
Website: https://puspamart.com/